Guidance Needed for Next Steps in ServiceNow Learning and Integration

[Bhagyesh Agile]

Hello Everyone,

I have been learning ServiceNow for the past six months and recently cleared the CSA and CAD certifications. While I have gained a solid foundation, I am unsure about the next steps to take, particularly regarding integrations and other areas that would help my company start ServiceNow development.

As a beginner, I want to ensure that I am on the right path to contribute effectively. My company is planning to begin development soon, and I would appreciate any guidance on what to focus on next and how to approach integrations.

Thank you in advance for your support!

Best regards,
Bhagyesh Thakkar

[Dr Atul G- LNG]

Hi @Bhagyesh Agile 

Hi @Bhagyesh Agile 

As you are already certified in CSA and CAD so I assume you know the scripting, now as your project is starting soon, you better brush up your skill You can do micro certs and training available in Now Learning:

- Flow Designer

- Integration Hub

- Scripting

- CMDB /CSDM 

- UI builder which will help you to build your skills and in development as well.

Also start answering questions on Community, which gives you real-time exposure to move forward.

https://youtu.be/AMaWR64zzfA

[Anand Kumar P]

Hi @Bhagyesh Agile ,

Inbound & Outbound Integrations:

How it works: If you’re using ServiceNow for ITSM and Nagios for monitoring, you can set up an integration so that Nagios automatically creates incidents in ServiceNow via REST API calls whenever a device goes down.

Types of integrations:

1) Outbound integration is when ServiceNow sends data to an external system.

Example: Sending Incident Details to an External System
Scenario: An external system needs to receive incident updates.

2) ServiceNow Inbound Integration:

Inbound integration is when ServiceNow receives data from an external system.

Example: Creating Incident in ServiceNow from External system.
Scenario: External system sends incident details to ServiceNow.

HTTP Methods Usage:
• GET: Retrieve records or data (e.g., fetch incident details).
• POST: Create new records (e.g., create a new incident).
• PUT: Update existing records (e.g., modify incident fields).
• DELETE: Remove records (e.g., delete an incident).

Basic integration steps— https://www.servicenow.com/community/developer-articles/integratenow-chapter-1-conceptual-asides/ta-...
Integration with flow-https://www.servicenow.com/community/hrsd-blog/rest-integration-using-flow-designer-integration-hub-part-1-h...

Custom integration: https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-step-by...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand