Guided Tours for Service Catalog Item
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08-29-2019 09:37 AM
Hi Community.
Coming to you for help as I cannot find a way to get Guided Tours to work for a Service Catalog record producer. With the recent upgrade Service Portal pages are supported by Guided Tours with an additional parameter but I have a need to create them for the catalog item.
Has anybody found themselves in a similar position?

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09-03-2019 01:29 PM
Hi,
I spent some time reading up on Guided Tours and the recent changes that have been made then attempted to create a guided tour on a record producer in my own personal dev instance (though I am running NY so there might be some minor differences) so that I could have a frame of reference for the issue you're faced with.
It appears that for any guided tour running on the platform/standard ui, you're only able to begin your tour from a list or a form. When you set your tour type to run on the portal, this is when you have access to items in the service catalog, as you're able to select the portal and page on which you're running the tour. I understand that you're not looking to use the portal for this scenario, and it does seem to be a shame that there isn't a better way to access those catalog items from the platform when creating a guided tour.
I'm not sure how your instance is set up, but I did notice that you could set the guided tour to start from your homepage -- if your homepage happens to be the service catalog, or have a link to the sc, perhaps that could be a workaround for now? Is there any flexibility to have that record producer available through the portal? What kind of users are gong to be accessing the record producer?
Sorry this wasn't more helpful. I'm interested to know if you do develop a workaround for this or notice a solution I overlooked.
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09-19-2019 01:44 PM
Hi Jiles,
Thanks for your reply.
I've attempted to start the tour from the homepage but when applying call out steps to the various fields in the record producer of the Service Catalog, the tour does not recognize the call outs.
Any other insight into this would be very helpful.

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09-20-2019 02:34 AM
Can you try this?
I tested it and it is working as expected.
-satheesh