In the incident table, if a user sets an active incident to the state of Cancelled, but the incident has open incident tasks, I'm wanting to add a warning message that If you choose to cancel this incident then all non-closed tasks will be updated as...
Hi All, We have a record producer on one of our portals to create a case. We have several UI policies which hide certain variables depending on the answers given in others, but when that record is loaded in the normal UI on the backend (the case for...
Hi Experts I want to set up an notification like around 5 incident tickets got assigned to my group in 15 min interval.Thank in advance.
Hello everyone,I have 159 records spread across 2 items that were never closed out properly. They stretch back to 2021 and some have moved forward in approval, some not so many are at different work stages. At this point all of the work is done, but ...
Hi ServiceNow Champs , How to integrate ServiceNow with Netskope , can anyone please provide the steps with Snips and any Documents . Thanks in advance .
Can someone help me to understand how the rate limit works in Inbound REST API and where the code resides in. Basically require to design a custom framework for controlling the API consumed. I can't use the OOB feature since multiple consumers consum...
Hi All, we have a request like ,1.need to capture time difference between promoted on (date and time field) and current date and time untill restoration time(date and time) is empty and need to push this output to Time elapsed field(string field).2.i...
Hi, In Human source scoped application, there is script include called hr_UserCriteriaEvaluation with function of checkUserMeetsUserCriteria - this function get user_id and HR criteria ID and return if the user meet the criteria. is there similar f...
Hi,I need to get serial number values in List collector filter instead of display value.Please find the above screenshot , In that i need to display the serial numbers of Assets instead of Display values of Assets.
I m new to Service Now and learning application development. For completing my Labs (Loaner Request Application) the CAD document tells me to download files from Knowledge articles or use Syntax Editor Macros. I could not find any article related to ...
Hi, been banging my head again the wall for a couple days now and have no idea why this is not working and I need this fixed ASAP. If anyone can help let me know. When I find a solution I promise to post back what I ended up doing to fix this. On ...
Can I use a business rule to invoke an in-active flow. Imagine that I have a flow that is not active .Can this be triggered by a business rule? Thank You
Hi Developers, What is the general consensus on building Catalog items in Global vs. Scope app? I've read some posts in the community where one would lean toward building catalog items in scope if it was intended for delegated development/citizen dev...
Hi All, I have an inbound action where users are expected to attach an excel file(s) and this file should be get copied to the Incident record. If users attached like a PDF file or Doc file, how to only make the Excel file get attached to the record?...
I made a client script of type onChange for a variable of type date, in which the user can only insert current date or a date after today's date. If the user enters a date before the current day, an error message will be displayed and the field will ...