So I have a couple of variables on a catalog item, that are hidden when the item is opened in the portal.Their direct settings have then as NOT hidden and once some other fields have been filled the fields show up. I'm sure that it is being hidden (a...
We are using the out of the box widgets to show ticket details to our clients, however we have a number of comments from them that the information in the tickets are hard to see. Particularly the description field. What we get is a few words shown an...
Hello Everyone, When an Incident is added to unified backlog, a story is auto created.. so, we want to see the Incident number in the beginning of story short description when it is created. Example: when we add Incident 'INC098765' with short descr...
Team, I have requirement per below screenshots. Currently Second checkout confirmation box is enable and taking logged in users in field 'Request for', the variable 'Requested for' on cat item is also set to populate logged in user. Now when the user...
Dear All,I am working on Service Bridge integration between 2 SN instances and I have setup a provider record in Provider instance of SN as shown below: I have also set up a remote catalog which has a catalog item for the customer to leverage. I hav...
Hi, Our serviceNow is integrated with portal. In that whenever any user added comment its updated in serviceNow with the name of portal.user.So, here my requirement is I need to identify the user from serviceNow who added comment and to stop the noti...
Hello, I am having issues having a pop-up display for a user on every login. I have it where it will pop up, but it does NOT popup on the dashboard homepage/landing page. It will after a user navigates to some other type of record, however.
We have a situation where we need to Integrate SCCM to ServiceNow. The integration using SGC is successful. However, Inorder to accomplis the use as shown below, we are asked to install - com.snc.orchestration.client_sf_distribution). The usecae ...
Hello, I had requirement for catalog item. I had one filed in catalog item name as - "computer name" it is reference field to alm_hardware table which contain assests like macbook, and laptop if they select laptop we need to check whether it model ca...
I have created a service catalog where requester can select the group and it should only show the member of that groups. When I select Group A the list collector only shows 2 member or more member onlyScenario 1Group = Group A (reference field and ta...
My requirement is to create a set of demo data (like incidents) for my scoped app as though the records were created X number of days ago. Therefore, I am programmatically setting sys_id, Number, and dates. I am able to set sys_id and dates, but n...
We have an email notification that isn't working properly. This specific notification sends an email to an approver when they have been assigned a task that requires them to review and approve. Two different people are receiving the approval email (...
As title mentions, while using the fulfiller portal the left side application navigator goes blank. If you refresh or click on any of the menu items (All, Favorites etc) it comes back. Has anyone experienced this? Cannot find any know issues or comm...
Hi. I need to present a variable in a request form for a Catalog Item that allows the requester to select one of their manager's assignment groups from sys_user_group. How can I create a reference qualifier on the variable so that only the requester...
I have a Catalog Item in which the requestor wants to add a hyperlink (i.e., a Click here) to take the user to a specific knowledge article. I tried with a UI Page and I am getting:It is obviously not happy with the ampersand (&), so I am trying to f...
