Create a Standard Change request via custom REST API
Create a Standard Change request via custom REST API
Forum Posts
Resolved! Can we restrict tabs on a dashboard to certain groups?
I have created a Dashboard which has 2 tabs and I want to show the 1st tab to lets say ABC group and 2nd tab to XYZ group. How can I achieve this? I could only see the role restriction on the dashboard form.
Resolved! Drilldown from dashboard reports opens a default view, I need to change it to a custom view.
Hey Experts, I have created a dashboard and few reports, these reports are are score type, when clicked it opens a list view of records, but this list view opens in a default view and not on a specific view which I have created and enfored with a vie...
How can i create report for the incident survey ratings
in which table I need to create report and what condition i need to give for the below survey forms.
Resolved! Duration Field Display
Hello, If I add a new duration field then I get the view of that field as I expect: And I can set the max_units attribute to remove minutes, hours or days as required or use an onLoad client script to show or hide any element of the field. However, ...
Generate PDF through UI Action and email notification?
Dear Community,I have a requirement where I want to generate pdf through UI Action and once we click on the UI Action it will trigger one notification where the pdf will be send as an attachment.for that I have create below things:UI Action ----Name ...
Resolved! Regex for a phone number
Hello, I want a REGEX for a phone number to accept only numbers and only in this format Allows formats of (999) 999-9999, 999-999-9999 ONLY Thanks
Field Mapping using Compound Employee API for SAP SuccessFactors to Servicenow
Hello Everyone! This query revolved around HRSD and Employee Central information which has to be pulled from SuccessFactors to ServiceNow OOTB tables. Using this as a Help document https://support.servicenow.com/kb?id=kb_article_view&sysparm_article...
Add Additional notes to Knowledge article form
Hello, I want to have some kind of interaction back and forth between the knowledge article creator and the approver before publishing the article.How do I achieve this in workflow OR is adding additional notes on the form an option so that author ge...
Delays in receiving updates on a record
Hi everyone,I'm facing with a problem. Sometimes, I access a record, and it shows up with an old value.For example, a change request has been approved with the state is "Implement" but when I access it, it appears with the state "Assess".I have to re...
How to send email reminder for 7 days
Hi everyone! Need your help in creating flow designer. What we need is to send email reminder for 7 days if the manager still has not been answer the survey. For example the manager received the survey email today but doesnt take the survey. Tomorrow...
Additional Comments Notification Not working for ITIL and Admin roles users
Hi Team, In OOB RITM when additional comments changes notofication triggers for request.requested for and watchlist users. But currently notification is not triggering if request.requesed for is itil or admin users. Notification Name: Request ...
Inbound REST API With multiple request method types
I'm used to creating endpoints that support multiple method types. For example, I would create an endpoint ./user for request method GET, POST and PUT. For GET methods, it would return the user. For POST method, it would create a user and for PUT ...
How to make comment fields mandatory when someone marked knowledge article not helpful.
Hi Developers,We have a requirement to make comment field mandatory on knowledge articles when someone mark knowledge article as "Not Helpful" or "Rated as 3 or below" or "Flagged".I have reviewed some documents and came to know all these buttons vis...
Resolved! REST API URLs' subdomain: InstanceID: Developer and Paid accounts
With ServiceNow REST API, its URLs' subdomain contains instanceId: https://{instanceId}.service-now.com/api/now/table/{tableName} Since I only have a developer instance account, GET https://dev105877.service-now.com/api/now/table/{tableName} Does s...
