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Making your UI more interactive (Event Handler)

How can you make your UI more interactive?'Answer is Event handler, that's cool functionality of ServiceNow UI builder which helps you to configure an action at every point of event occurs, whether page is ready or onclick, refresh etc. You just need...

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Why SLA captures in update sets?

Hey community let's talk about the configurations captured in ServiceNow update sets, have you ever noticed why the SLA definitions captures in update set and why not the incidents, etc. So let me tell you about the attribute which is 'Update synch' ...

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Creating a GraphQL API

Sometimes it's very difficult to get the exact details from the server while performing rest operations because it deals with over fetching and under fetching which is the two drawbacks of REST. It could lead to make multiple calls to the endpoints. ...

What is Access Analyzer & how to use it?

Sometimes it gets difficult to know about 'what access users or groups have on which resources', that's the beauty in Vancuover release, ServiceNow has come up with 'Access Analyzer' in their new release. which helps you to get the details about the ...

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Allow only excel files as an attachment.

Hello,I have attachment type variable on the RITM that I would like user to attached only excel file to the record. If other file type is selected as an attachment, then it should show pop-up message Could some please help?  Thank you 

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Annie10 by Tera Contributor
  • 1664 Views
  • 8 replies
  • 8 helpfuls

Resolved! Prevent certain words in portal

Hi, When user tries to submit the form from portal, how to  prevent users from entering certain words/phrases into a text field.Eg:- Testing, Test, Food Thanks in advance. Thanks,Anoja

Anoja by Mega Sage
  • 896 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to get List of RITM's records from Script Include

Hi All, Could you please help me how to get list of  RITM's records, which RITM has only All Closed TasksConditions : 1.RITM should have at least one Task record 2.All  tasks should be closed ,no single task should be open state,3.If any Task Open St...

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Supriya25 by Tera Guru
  • 1125 Views
  • 4 replies
  • 0 helpfuls

Auto closure of Demand on Project creation

as of now, Demand having "Project Calculation" as "automatic" and Close Demand as "On creation of project".and script include "DemandToProjectCreationHelper" >  createProject, having below code...however, when creating a project from demand, it is mo...

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Publishing articles through an API

I managed to get add an article to the knowledge base in ServiceNow using the API. However, the added article is always in draft. Is there a way to publish an article with the API? It is fine to do this in a separate API call if need. Moreover, I alr...

heermand by Giga Contributor
  • 498 Views
  • 1 replies
  • 1 helpfuls