Hi all,Does anyone know if there is a way of setting a character limit on user input fields in Virtual Agent topics? We have done similar things on variables in catalog items by using the max_length attribute however I can't see a way of doing this i...
Hi All,Hi @Ankur Bawiskar ,Can anyone please help us on the below issue.We have two variables.One is select box type var and other one is List collector [sys_choice table] type var.Based on the first variable selection we need to populate choices in ...
Hello Everyone,I have an Inbound Script that creates a ticket when an email is sent to a specific email address.Now, I would like to add a functionality: if the email contains an attachment and the attachment is a MP3, the priority must change.I wond...
Hi All , I am trying to create an client script on incident with on change of assignment group gives currently selected assignment group. but somehow it's giving sys id of assignment group , can someone correct me here
Some fields are missing on the available set of the personalize set list to customize the list view . even there unable to see those fields.
Hi there, I am trying to get data out of an activity log, for example, I want the name of the person who approves a record (which moves the record into approved state). I want to extract the name of this individual in a script so that I can referen...
The email Client template has to POPUP automatically once click the complete supplier selection in negotiation From the next step the template is shown directly in the from.please suggest how to achieve it.
Can the creation of one ticket trigger another different ticket?
Good Morning Team, I am having an issue with capturing something in my update set. Within a Catalog UI Policy Action, I went into one of the variables and unchecked the "Clear the variable value" from it. I did this while in my update set, and while ...
Hi, In single RITM, I have to create multiple SC tasks which is based on Checkbox selection. I want the SCTASK to be created simultaneously. I am planning to use flow designer. As per the selection of checkboxes, the relative SCTASK have to created ...
Hi! Need your help regarding email client template We know that composing email can be seen in the option of the form.So what we want to accomplish is to have a new module wherein when the user(manager) click it , it will show "Compose email" and he ...
HiHow resolve this issue - Your Auto-Resolution intents aren't accessible for topic mapping. Check that the prediction server is set up.how can we check prediction server is set up and if not set up how can we set up
Hello Folks,Requestors should be able to see in future which person is handling the ticket for scoped app.Assigned to can be shown on the portal under details of tickets. Thanks,Vedant
Hi Team,I have written a script and using it in after insert and update Business rule, i am able to copy the attachments but.1.the attachment only copying one time, and the second time it is not copying.2.how to to delete the attachment in Incident, ...
