We've created new columns for or knowledge portal so users can access specific video articles for training reference. However, we've come across an issue where the links appear in our main /kb portal, but they do not show up in our /csm?id=kb_home pa...
Is there a difference between adding a reference field to a form or list view compared to adding the reference field to the table? Thank you in advanced for the assistance. -Frank-
Hello All, We started using Test Management 2.0 module and we want to see 'Test Runs' on the Test form itself as a related list. But I dont find it in configure -> related lists.. how do I get that?Thanks,Rocky.
when I click show analytics hub in indicators i am getting like this "No data to analyze yet. This may be because the indicator hasn't been added to a data collection job, or because its data collection job hasn't run. If this is a manual indicator, ...
Hello, Just recently we have encountered an issue when, we've noticed that that when user object is deleted from Active Directory, it is not deactivated in Servicenow (which is most probably correct, as we don't pull object data to Servicenow so ther...
Hello! I have a client requirement which I don't know how to solve.I need to create multiple approvals into one single RITM, where these approvals are processed as "groups of approvals". To explain this, I'll write an example: I have a RITM which has...
Hi,I have a variable "Kafka Topic Name" with backend name "topic_name1". We get the value of "topic_name1" by using the below client script. Here in this variable the separator for prefix, etc. is a "." function onChange(control, oldValue, newValue,...
I am trying to restrict an account (sn.ebond.dev) to REST API access to custom staging table called u_ebond_incident_staging. The table (u_ebond_incident_staging) created the necessary roles and I toggled the "Allow access to this table via web servi...
Good day,i am looking for an ACL rule on the sc_req_item - READ so that approvers of the RITM is able to see the variables from the RITM request they are approving.This can be from the portal, mobile or in the fullfiller view. so far i have created a...
Hi All, We are doing Azure AD SSO and user provisioning for user record creation. All fields are getting mapped however, we are not able to get the VIP details.We have created one group and keeping all VIP user in the Azure AD group, so when user rec...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
Hey As a user with an elevated role such as admin, user_admin, or impersonator, when I run any file export(anywhere within the instance), I need an email notification to be sent to my security group(“security Notification Group”). I want to restrict...
I'm looking to create a report that shows Failed login attempts for our customer contacts (customer_contact) for the last 3 months. These are the customers who login to our Customer facing Customer Support Portal. Each record would include the contac...
I am working on a simple request - send an email notification when planned hours change (and include previous and current values). It is writing the correct current/previous values to the event log (parm1 & parm2), but I can't seem to figure out how ...
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