Header Banner Widget

[Sam Ogden]

Hi All,

When you log into the Hi portal there is a header banner explaining Service Now are aware of the Petya Ransomware. (screenshot below) We would like to implement something similar on our customer service portal so we can display any known major incidents to our customers and this could then link to a knowledge article that we create or maybe even to a record producer for our customers to add any comments linked to the incident.

I was wondering how we could implement such a notification banner and if there were any OOB widgets to achieve this?   We are currently using the Helsinki version of SN

Any help is greatly appreciated.

Thanks

[Sam Ogden]

Hi Surya,

We want to achieve this in the Service Portal.   We would like to use this if we know we have a major incident so we can inform of customers that we know of the issue with a link to either a Knowledge article or perhaps a record producer so they can add notes to an incident that we already have open.

I hope this makes sense, but let me know if you need anything else.

Thanks

Sam

[Sam Ogden · Accepted solution]

I found the following on share.servicenow which is what I was looking for:

ServiceNow Share

Hope this helps anyone else who is looking for something similar.   I've just downloaded this into a developer instance and it looks great.

Thanks to Frank Schuster.