Header Banner Widget

[Sam Ogden]

Hi All,

When you log into the Hi portal there is a header banner explaining Service Now are aware of the Petya Ransomware. (screenshot below) We would like to implement something similar on our customer service portal so we can display any known major incidents to our customers and this could then link to a knowledge article that we create or maybe even to a record producer for our customers to add any comments linked to the incident.

I was wondering how we could implement such a notification banner and if there were any OOB widgets to achieve this?   We are currently using the Helsinki version of SN

Any help is greatly appreciated.

Thanks

[Lucas Vieites]

Hi Sam,

the header banner is run by enabling a set of properties. You can get all the information here (docs.servicenow.com): Modify the banner

I hope this helps you further,

Lucas

[saisowmya]

Hi,

I have done something similar to what you are asking.

For this I have   added my required text and additional styles in My company from navigator.

Follow the below steps:

System properties-->My Company

THEN ADD THE CODE AS BELOW

P.S: Usually the Banner text field will not be seen on the form, so please add that from the form layout if not visible. And the size of the field is limited. If you want to add large text/more html code to your text, increase the size of the fied from configure dictionary.

Regards,

Sowmya

[Sam Ogden]

Hi Sai,

Thanks for the above, however we want a notification banned to display on our Service Portal and not the instance.   We would like this to only appear when we know we have a major instance.

Thanks

[lSurya 24]

Hello Sam,

Do you want this is service portal or instance?