Header logo will not change

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maxstnr
Tera Contributor

‎02-25-2024 07:43 PM

I cannot get my header logo to change. I've updated it in Basic Configuration -> UI16 and My Company, and it remains as the standard ServiceNow logo. I've also tried clearing the instance cache, as well as my browsers. And it still stays as the default logo. What am I missing?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2024 05:59 AM

Hi @maxstnr 

 

I did at my side and it is fine.

AGLearnNGrow_0-1708955921567.png

 

 

Cache.do is one way or also try in other browser and clear the  browser cache as well.

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Annie7
Tera Expert

‎03-07-2024 09:36 PM

May I ask one question, when I changed the UI16 image for company logo, the company logo is changed for classic view, but with Service Operation Workspace, it still remains ServiceNow light green logo.  Does anyone have this issue? I am assuming the logo should be changed both side after UI16 image is added.   Thanks

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