exclude tickets with specific keywords

[JaganV]

Hi All,

Is there a way to exclude change requests with specific keywords in the reports.

Thanks and Regards,

Jagannadh

[James Chun]

Hi @JaganV,

Where are these 'keywords' stored in the Change Request?

If they are stored in the short description field, for example, you can set up a filter like below: 

Cheers

[JaganV]

Hi James, 

Thanks much for the solution, but we cant edit description/short description. My bad i didnt mention that in the question. Sorry for that.

Regards,

Jagan

[shyamkumar VK]

@JaganV ,

Yes that’s Possible , on what element do you want to restrict, if it’s based on string we can use does not contain as filter

if choice field we can use is not one of 

Regards,

Shyamkumar

[JaganV]

Hi Shyam,

Thank you for the response, i want to exclude tickets based on a string and i cant edit description/short description.

Regards,
Jagan