Hello all, We have two incidents and those two incidents are in cancelled state and state in changed

[Tulasiram1]

Hello all, We have two incidents and those two incidents are in cancelled state and state in changed to read only mode. Now my question is can we change state to close from cancelled for those two incidents.

[piyushsain]

Hi @Tulasiram1 

You have to run a background script to update it

[shubhamdubey]

@Tulasiram1 

Yes we can do this follow this code.

Try this code in background script.

var gr = new GlideRecord('incident');

gr.addEncodedQuery('state=8');

gr.query();

while(gr.next()){

    gr.close_code ='known error';

    gr.close_notes = "closed incident";

    gr.state= 7 ;

    gr.update();

}

[shubhamdubey]

@Tulasiram1 

Any feedback , have u tried that code ?/