Hello, when I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Team

[Mario Sanz]

Hello

When I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Teams, it appears the following message and I don't know what I must do to resolve this issue:

Your tenant associated with email@email.com is currently registered with instance:  https://devxxxservice-now.com

You are about to override it to this instance:  https://devxxx.service-now.com

Thanks

[Niklas Peterson]

Hi,

The message says the Tenant is already connect to another ServiceNow instance. If you click override it will change to the new instance.

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/sn-teams/task/insta... 

Regards,
Niklas

[Mario Sanz]

Hello Niklas, after click OverrideI get the next message:

Is it possible that I must change something in my MS Teams profile?

Thanks.

[Mario Sanz]

I think, I need credentials in MS Teams to override the tenant.

https://www.servicenow.com/community/service-integration-and/error-while-installing-microsoft-teams-...

[Niklas Peterson]

Hi,

Do you seen anything in the system logs when it throws the Installation has failed error?

Regards,

Niklas