Hello, when I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Team

[Mario Sanz]

Hello

When I try to Integrate ServiceNow Virtual Agent with third-party messaging apps with MS Teams, it appears the following message and I don't know what I must do to resolve this issue:

Your tenant associated with email@email.com is currently registered with instance:  https://devxxxservice-now.com

You are about to override it to this instance:  https://devxxx.service-now.com

Thanks

[Tushar Jain3]

Hi @Niklas Peterson ,

This is the error message I am getting.

com.glide.channelproxy.exception.InvalidInstallationException: Send mappings to data center failed after retries.: no thrown error

[Mario Sanz]

Hi,

It's true, I haven't thought about the log.

com.glide.channelproxy.exception.InvalidInstallationException: Send mappings to data center failed after retries.: no thrown error

[Niklas Peterson]

Check this nice article. 

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr... 

Regards,

Niklas

[Niklas Peterson]

Another observation, looking at your account domain. You are probably not the only person working with PDIs, right? Since we are talking about tenant level here, if you successed in switching the connection, you may be messing up someone else connection. Just a heads up! 

[Mario Sanz]

Thanks. But I am the only one user in the pdi, also pdi is new. I found this link where I read I need admin access to MS Teams (and I haven't):

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/task/c...

I will type here when I get the solution.