Help - custom SNMP walk to pull serial number for OpenGear Management Controller

andy m_1
Giga Contributor

I've been working on trying to pull the serial number for OpenGear management controllers for too awful long!  Any assistance would be greatly appreciated! 

I'm already discovering the devices with the only issue of not returning the serial number.  

The serial number is being found by other discovery tools in my organization using the following OID:   iso.org.dod.internet.private.enterprises.opengear.ogStatus2.ogSystem.ogSerialNumber ( 1.3.6.1.4.1.25049.17.1.2), but as you can see from below, it's empty.

find_real_file.png

 

I've added custom SNMP walks in the SNMP fields related to the SNMP - Identity Info Probe, but no matter what, i'm unable to get a value back in the ogSerialNumber node of the XML returned by the SNMP Identity Input.

I've tried mutiple variations of numeric/text versions of the OIDs in custom snmp fields (both walk/table).  

find_real_file.png

 

 

 find_real_file.png

 find_real_file.png

 

but as you can see from the SNMP dump performed on this device, the serial number is there under the expected OID
find_real_file.png

6 REPLIES 6

anything back on this? we're running into the same issues

It gets classified as an IP Router and uses that discovery pattern.