Help editing dashboard widget's filter

Mattholomew
Giga Contributor

‎01-24-2024 01:12 PM

Greetings,

 

I've recently noticed that the filter on our "breached incidents" widget is including tickets that are in a hold/paused state. If I click the widget, it takes me to the report where I can modify the filters to exclude those tickets, but I'm having trouble trying to find where I would publish that updated report to. Clicking "Save" on the updated filters doesn't affect the widget's counter, nor does it change if I click "Repair all filtered SLAs." Please advise. TIA!

 

Mattholomew_0-1706130206822.png

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-25-2024 04:59 AM

Hi @Mattholomew 

Open the dashboard

on top right side click in these line

LearnNGrowAtul_0-1706187514008.png

 

and then take your mouse to report widegt and here you will find pencil icon. 

click and your work done. 

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Dr. Atul G. - Learn N Grow Together
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