The CreatorCon Call for Content is officially open! Get started here.

Help editing dashboard widget's filter

Mattholomew
Giga Contributor

‎01-24-2024 01:12 PM

Greetings,

 

I've recently noticed that the filter on our "breached incidents" widget is including tickets that are in a hold/paused state. If I click the widget, it takes me to the report where I can modify the filters to exclude those tickets, but I'm having trouble trying to find where I would publish that updated report to. Clicking "Save" on the updated filters doesn't affect the widget's counter, nor does it change if I click "Repair all filtered SLAs." Please advise. TIA!

 

Mattholomew_0-1706130206822.png

 

 

Preview file
30 KB
0 Helpfuls
  • 1,015 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-25-2024 04:59 AM

Hi @Mattholomew 

Open the dashboard

on top right side click in these line

LearnNGrowAtul_0-1706187514008.png

 

and then take your mouse to report widegt and here you will find pencil icon. 

click and your work done. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************