Greetings,
I've recently noticed that the filter on our "breached incidents" widget is including tickets that are in a hold/paused state. If I click the widget, it takes me to the report where I can modify the filters to exclude those tickets, but I'm having trouble trying to find where I would publish that updated report to. Clicking "Save" on the updated filters doesn't affect the widget's counter, nor does it change if I click "Repair all filtered SLAs." Please advise. TIA!
Hi @Mattholomew
Open the dashboard
on top right side click in these line
and then take your mouse to report widegt and here you will find pencil icon.
click and your work done.
