Help getting catalog item to submit after modal button selected

[Moedeb]

So I have a catalog item that when the requestor clicks on the Submit button a modal pops up with some terms and conditions, then if they don't agree the item doesn't get submitted and if they do agree it is submitted (well at least it should be)

So the issue I have is that when they click the 'I Agree' button on the modal popup, they then have to click the 'Submit' button again on the catalog item to actually log the request.

I had it all working and don't believe I changed anything to make it stop working, but can't get it to work correctly again, so help would be much appreciated 🙂

So this is what I have:

Catalog Client Script on the catalog item

Type - onSubmit

Applies on Catalog Item view - true

Applies on requested items - false

Applies on catalog tasks - false

UI Type - All

Script:

function onSubmit() {
    if (typeof spModal != 'undefined') {

        if (g_scratchpad.isFormValid) {
            return true;
        }
        spModal.open({
            'backdrop': 'static',
            'keyboard': false,
			
            message: 'Text goes here',
            title: 'Terms and Conditions',
            'buttons': [{
                    label: 'I do not agree',
                    cancel: true
                },
                {
                    label: 'I agree',
                    primary: true,
                }
            ],
        }).then(function(confirmed) {
            g_scratchpad.isFormValid = true;
            var actionName = g_form.getActionName();
            g_form.submit(actionName);
            return true;

        });
        g_scratchpad.isFormValid = false;
        return false;
    } else {
        var gm = new GlideModal();
        gm.setTitle('Error');
        gm.renderWithContent('Something has gone wrong');
    }
}

Thanks in advance.

[Vishal Birajdar]

Hi @Moedeb 

The code you have written is looks good..& also I have checked in my PDI

If user clicks on 'I agree' , request is getting submitted ....without having to click on submit button again...

Not sure but its working fine....

[Moedeb]

@Vishal Birajdar thanks - I created it in my Dev instance and the issue occurred, then as I said thought I didn't change anything, so maybe just an issue in that instance, so moved it to my test instance and same problem again?

[Vishal Birajdar]

Hi @Moedeb 

What's the 'Request Method' for catalog item...(submit,request or order) ...?

[Moedeb]

@Vishal Birajdar we normally use Submit, I've tried both submit and request and have the same issue with both.

I just tried it in my personal instance and it also worked properly, but just doesn't in my Dev or Test environments.

The only thing I can think off that is different is that we don't use the confirmation window, it is meant to just submit right away. I can't see anything in the script that should cause an issue because of that though?