Help - How to stop SLA for SCTASK for a specific catalog

[Joshua Comeau]

Trying to figure out how to stop the general sctask response and resolution sla's from generating for a specific catalog how to do this?

[Pavankumar_1]

Hi @Joshua Comeau ,

First you need to identify which is the SLA that is triggering for all catalogs. Once you find it then you can use the Item field which available on Request Item.(you can dot walk from Request item to Item).

You can give condition as below.

[Joshua Comeau]

How did you get request item.item to show I was not able to find this as well I am on next experieneced unified navigation and on Tokyo Release

[Pavankumar_1 · Accepted solution]

Hi @Joshua Comeau ,

1. On that bottom of the start condition we have Show Related Fields click on that.

2. Now search for Request Item field and click on the Requested Item fields to get the related fields.

3. Here you will get all the requested Item fields so search with Item and then click on item.

4. Once you click on Item give your catalog item and it will look like below.  

5. After saving it look like below.

[Community Alums]

Hi @Joshua Comeau ,

You can use this SLA definition and modify according to your requirements