Help in Scripting if(gr.next()) is not working

[priya149]

After madrid upgrade this script is not working in prod, the same is working in kingston.

Below code is displaying description of incident on approval request in portal but description is not getting visible after madrid upgrade only for incident.

kindly guide if anything wrong in it.

if (record.source_table == 'incident') {
gs.log("Madrid Changes hello");
var inc = new GlideRecord('incident');
inc.addQuery('sys_id', record.sysapproval.sys_id.toString());
gs.log("Madrid Changes variable" + record.sysapproval.sys_id.toString());
inc.query();

if (inc.next())

{

gs.log("Madrid changes dsc" + inc.description.toString());
ticket.description = inc.description.toString();
ticket.comment_approval = 'true';

}

}

Logs are not coming inside if (inc.next()) and if I remove the IF condition value is not coming in  inc.description.toString();

In sort inc.description.toString(); is not working as well.

[priya149]

NO luck same result.

[priya149]

Madrid hellof6ddedabdb617b40c4759ef7db96197f

[Harsh Vardhan]

is it possible to share your screen on webex ? i can try to help you quickly. 

did you hard-cord the sysid in your script and this has also not work on portal ? 

[priya149]

No i don't have webex,cant share . Yes tried by hardcoding sysid.

[Omkar Mone]

Hi,

Can you try printing the rowcount log once, after inc.query().

Regards,

Omkar Mone.

www.dxsherpa.com