Help me format the module

[Arthur Sanchez]

I am creating a new module, where I want it to only show what the user has opened, in my application there are 2 users, a user and a support, the user opens the ticket and the support closes it.

I want to make a module that lists only the tickets that THAT user opened and one that only shows the ticket that THAT support closed

But I'm lost and I don't know what to put in the filter conditions, please help me guys

[Dr Atul G- LNG · Accepted solution]

Hi @Arthur Sanchez  

You can use like this:

Me, will work for logged in user.

[Dr Atul G- LNG · Accepted solution]

Hi @Arthur Sanchez  

You can use like this:

Me, will work for logged in user.

[maroon_byte · Accepted solution]

If the modules will be accessed by those two types of users when they log into the instance, then use dynamic filters such as the one below on the Incident list. You may need to create dynamic filters for your Scoped Application.

Regards,

Sharad

[Sumanth16]

Hi @Arthur Sanchez  ,

1)  Tickets that THAT user opened 

      Openedby   is(Dynamic)  Me 

2)  Ticket that THAT support closed:

  In Link Type section select Link Type as List of records-> Table Incident->   In filter condition select field Assignment Group is : javascript:getMyGroups().

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda