Help me to trigger email from business rule.

[NaganandiniN]

Hi All,

I want to add a watchlist when a particular type of request"New user" of one specific service catalog. I have created a business rule, event, and notification. However, the email notification trigger is not working. Can anyone help me with the code, please?

Please find the screenshot for reference.

Business rule code below

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

var request=current.variables.type_of_request;

if(request=='New User')

{

//current.watch_list='facilities@ijm.org';

current.watch_list='4764436f1bde4090c069fd15cc4bcbb5';

current.update();

gs.eventQueue('ijm.facilities.new.user.creation', current, gs.getUserID(), gs.getUserName());

}

})(current, previous);

Regards,

Naganandini N

[Yashsvi]

Hi @NaganandiniN,

please check below script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
    var request = current.variables.type_of_request;
    gs.debug('Type of request: ' + request);
    
    if (request == 'New User') {
        // Log the action of setting the watch list
        gs.debug('Setting watch list for New User request');

        // Set the watch list
        current.watch_list = '4764436f1bde4090c069fd15cc4bcbb5';
        
        // Update the current record
        current.update();
        
        // Log the event queue action
        gs.debug('Queuing event ijm.facilities.new.user.creation');
        
        // Queue the event
        gs.eventQueue('ijm.facilities.new.user.creation', current, gs.getUserID(), gs.getUserName());
    }
})(current, previous);

Thank you, please make helpful if you accept the solution. 

[Ayushi12]

Hi @NaganandiniN  
Check that an event is getting triggered in event logs[sysevent].Make sure the event name defined in event registry is same as that in the event generation(Name that comes up in the event logs).

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!

[Sandeep Rajput]

@NaganandiniN First thing first, never ever use current.update(); in a before business rule. Simply comment current.update in the script as this is before business rule, the changes on the current record are anyways going to be stored in database. current.update() is only going to cause recursive calling of the business rule.

(function executeRule(current, previous /*null when async*/) {

    // Add your code here
var request=current.variables.type_of_request;
if(request=='New User')
{
//current.watch_list='facilities@ijm.org';
current.watch_list='4764436f1bde4090c069fd15cc4bcbb5';
gs.eventQueue('ijm.facilities.new.user.creation', current, gs.getUserID(), gs.getUserName());
}
})(current, previous);

Also, add a gs.addInfoMessage() inside your business rule to verify if your business rule is actually being called or not. It appears to me that the conditions defined on the BR are not meeting and hence the business rule is not getting called.

Please verify.