Help me with variable editor (Formatter)

[Natan Felipe]

I need to display the value of the "Material type" field but the "material type" field is being cleared after activating read only in the formatter variable editor.

I want to understand why this is happening and where can I go to fix it?

I'm new to ServiceNow, I'm still learning a lot of things, to solve this problem I've already looked at business rules to see if there is any script with missing code.

Before the screen loads completely

After the screen loads completely

I thank you all for your help!

[Narsing1 · Accepted solution]

Hi,

Hope its a RITM view. Please check these areas in your catalog Item.

Did you enable the UI Policy to run only on Catalog Item view / RITM level as well.  If so, try to uncheck in RITM level

Also, check the UI Policy Action for this variable whether you have checked "Clear the variable value".

Please mark it as correct answer if it helps

Thanks,

Narsing

[Natan Felipe]

Thanks!

[Ankur Bawiskar]

@Natan Felipe 

Please check this

1) Any onLoad catalog client script or onLoad Catalog UI Policy is running on Target record if this is for record producer.

- check Applies on Target Record is true

2) Any onLoad catalog client script or onLoad Catalog UI Policy is running on RITM

- Check Applies on Requested Item is true

Regards
Ankur

[Ankur Bawiskar]

@Natan Felipe 

Thanks for marking my response as helpful.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur