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Help with adding table in a trigger for a flow

rishav6973
Giga Contributor

Why I cannot find the table Requested Item[sc_req_item] while making a flow.
I've tried searching it by both 'Requested Item' and 'sc_req_item'  still can't find it.

Thank you for the help.

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Follow the screenshot

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Aditya_hublikar
Mega Sage

Hello @rishav6973 ,

 

Yes, OOTB servicenow restrict to use sc_req_item table in flow designer trigger created or updated . Instead of that you can use Service catalog as trigger which is recommended way.

 

you can refer this threads :

https://www.servicenow.com/community/developer-forum/flow-designer-how-to-use-the-sc-req-item-table-...

 

https://www.servicenow.com/community/developer-forum/flow-designer-trigger-for-sc-req-item-table-not...

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Follow the screenshot

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Aditya_hublikar
Mega Sage

Hello @rishav6973 ,

 

Yes, OOTB servicenow restrict to use sc_req_item table in flow designer trigger created or updated . Instead of that you can use Service catalog as trigger which is recommended way.

 

you can refer this threads :

https://www.servicenow.com/community/developer-forum/flow-designer-how-to-use-the-sc-req-item-table-...

 

https://www.servicenow.com/community/developer-forum/flow-designer-trigger-for-sc-req-item-table-not...

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

Thank you

Hello @rishav6973 ,

 

I hope you are doing well. Does your query is resolved?

 

If yes you can accept multiple solution 😀