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10-25-2023 06:56 AM
I need to create a report that will show these things:
- RITM Number (Requested Item [sc_req_item])
- Item Name (i.e. O365 User License, Docking Station)
- RITM Approver (Approval [sysapproval_approver])
- SCTASK(s) linked to approved RITM (Catalog Task [sc_task])
- SCTASK(s) Assignment Group
I have tried, very unsuccessfully, to create a database view. Is what I’m trying to build possible? Any suggestions for what this would look like?
Solved! Go to Solution.
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10-25-2023 07:27 AM
try this add required view fields under view tables and add the required column in list via gear icon
Ensure the field you are using in where clause is present as view field for that view table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-25-2023 07:19 AM
please share what did you try so far?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-25-2023 07:27 AM
try this add required view fields under view tables and add the required column in list via gear icon
Ensure the field you are using in where clause is present as view field for that view table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-25-2023 07:54 AM
Ankur, you are awesome! This is the perfect solution. Turns out I had an incorrect clause.
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10-25-2023 08:33 PM
Glad to help.
Do share what your query looks like along with screenshots so that it helps other members.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader