Help With Database View (RITM-Approvals/SCTASK-Assignment Groups)

DonnaSTLMartin
Tera Expert

I need to create a report that will show these things:

 

  • RITM Number (Requested Item [sc_req_item])
  • Item Name (i.e. O365 User License, Docking Station)
  • RITM Approver (Approval [sysapproval_approver])
  • SCTASK(s) linked to approved RITM (Catalog Task [sc_task])
  • SCTASK(s) Assignment Group

 

I have tried, very unsuccessfully, to create a database view. Is what I’m trying to build possible? Any suggestions for what this would look like?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@DonnaSTLMartin 

try this add required view fields under view tables and add the required column in list via gear icon

Ensure the field you are using in where clause is present as view field for that view table

AnkurBawiskar_0-1698244050997.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@DonnaSTLMartin 

please share what did you try so far?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@DonnaSTLMartin 

try this add required view fields under view tables and add the required column in list via gear icon

Ensure the field you are using in where clause is present as view field for that view table

AnkurBawiskar_0-1698244050997.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur, you are awesome!  This is the perfect solution. Turns out I had an incorrect clause.

@DonnaSTLMartin 

Glad to help.

Do share what your query looks like along with screenshots so that it helps other members.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader