Help with Email Notification from gs.eventQueue()

[tobrien]

Hi,

Step #1: I created a Scheduled Task which adds an event via gs.eventQueue().

Step #2: I registered the named event in #1.

Step #3: I created an (Email) Notification which is supposed to fire on the event in #1 and #2. The PREVIEW of the notification looks OK.

The event gets listed in the event table (image attached), but the email does not get sent (and no reference to it in the sys_email table.)

The attached images are of the steps above. 

Any insight would be greatly appreciated.

tony

[Allen Andreas]

Hello,

Is the recipient identified in the notification or event (parm1 or parm2) information?

If passing recipient in parm1 or parm2, in the notification, is the parm1 or parm2 contains recipient boxes checked?

Is the user who you are trying to send this to active in your system and has a valid email address and notifications turned on?

Is the "send to event creator" box checked on the notification as well?

Is the notification itself, active?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[tobrien]

Thanks, Mr. Allen --

In the ScheduledJob, I am using this syntax:

gs.eventQueue('send.ASN.to.RBS', null);

0. SEND.ASN.to.RBS is a registered event.

1. My understanding is that parm1/2 are not mandatory.

2. I do not see any "notifications" label on my SNowy USER account. I am a valid USER.

3. Why is SEND EVENT TO CREATOR = true necessary? 

[tobrien]

Hi.. I set send event to creator as checked.  No change :<

[Allen Andreas]

tobrien,

I asked several questions above.

Unless you have a recipient identified, then how will the notification know who to go to?

Also:

gs.eventQueue('send.ASN.to.RBS', null);

Is not the appropriate usage of triggering an event for a particular record:

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/platform-events/t...

Please mark reply as Helpful/Correct, if applicable. Thanks!