Help with flow designer to auto assign to a group and closed the request if state is set to closed
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01-29-2024 10:04 PM
Hi
As a member of the incident group, I am looking to auto assign a servicer catalog task to a group when I create and create and submit a service
If I OR ANYONE assigns the task to themselve and change the state to closed, for the service catalog task and the request to close out
I have gotten as far as starting the flow design but not sure how to auto assign to the group
and I am noy sure how to tigger the action to close the service catalog task and the request when I change the state to closed
Please see screeshot of what I have done, can I get guiddiance on how to complete the remaining requirement
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01-29-2024 10:12 PM
Hi @BKennedy
Just to be clear with the requirement, you have a catalog item Account Provisioning/Deprovisioning. On Submission of this, a RITM is being generated along with a catalog task. The catalog task should be assigned to your Assignment Group if you or anyone else from your assignment group is the requestor.
If you or anyone else from your team close the catalog task, you want the RITM to be closed as well.
Thanks & Regards
Amit Verma
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01-30-2024 03:49 AM
Hi @BKennedy
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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