Help with flow designer trigger condition

Snowman15 · ‎02-07-2025

Hi all,

I'm configuring some flow trigger conditions, and as shown in the image below, I have multiple "Customer touchpoints" filters.

This setup triggers the flow whenever "Customer touchpoints" changes from 2, 3, 4, and so on - essentially increasing each time a user adds a comment on the case record.

Is there a way to simplify this without repeating the conditions multiple times? Thanks

Community Alums · ‎02-07-2025

Hi @Snowman15

If understood correctly, you are trying to trigger the flow if the 'Customer Touchpoints' value is 2 or more.

Can't we tweak the condition by selecting the filter as

Created || before || Last 7 days AND

Active || is || True AND

Assigned to || is empty AND

"Customer Touchpoint || greater than or is || value = 2"

OR

Created || before || Last 7 days AND

Active || is || True AND

Assigned to || is empty AND

"Customer Touchpoint || is not || Value=1"?

Have you tried this? I think this might work and help in this scenario.

Let me know if I am missing anything or if there is a gap in understanding.

View solution in original post

Viraj Hudlikar · ‎02-07-2025

Hello @Snowman15

If your Customer Touchpoints field value is increasing manner, then as suggested by @Community Alums you could achieve it by using greater than 2.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Juhi Poddar · ‎02-07-2025

Hello @Snowman15

You can simplify the flow conditions for Customer Touchpoints by replacing multiple conditions with a single condition, as shown in the screenshot.

This will trigger whenever the touchpoint count is greater than or equal to 2.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar