Hey, how can I disable the "Author" filter in the search facet?

mpsteve137 · ‎02-05-2021

On just the basic "search" page, there is a widget called "Faceted Search", for knowledge articles it lets you filter by the author but I don't want to. Is there a way I can disable this?

pls halp

Nisar Khan1 · ‎02-05-2021

I have found the solution.
Please deactivate the below record to hide it. you can get to this record by doing ctrl+right click on name of 'Author' in portal -> select instance options -> click on burger icon and open in platform

https://instancename.service-now.com/sp_instance.do?sys_id=7467d905db30320099f93691f0b8f553&sysparm_view=sp_instance_config&sysparm_view=sp_instance_config&sysparm_domain=null&sysparm_domain_scope=null

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Nisar Khan1 · ‎02-05-2021

try this

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/task/disable-search-facets.html

mpsteve137 · ‎02-05-2021

thanks, but that disables all of them. I just need to disable one.

Nisar Khan1 · ‎02-05-2021

try removing this line from your search source

https://instancename.service-now.com/sp_search_source.do?sysparm_domain_scope=null&sysparm_domain=null&sysparm_view=&sys_id=c6170ae86721220023c82e08f585efe6&sysparm_nostack=true

Jessica1307 · ‎08-30-2022

Hi, I use your method, you can write your answer under my question, so I can mark your answer correct.

Hide Author in FILTERS when search Knowlege Base in service portal - Developer Community - Question ...