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Heyy i am getting this error : Service Interruption: This instance is unavailable.

manav-takoliya
Tera Contributor

Can someone help me from servicenow community, how can i get my instance back ?

And status is showing offline,

 

Instance : https://dev217903.service-now.com/

 

manavtakoliya_0-1707554832106.png

 

manavtakoliya_1-1707554840530.png

 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

As you might know, PDIs come without any support. So only thing you can do is wait and hope, or... request a new PDI.

 

Though if I open your PDI URL at this moment, it looks fine, login page is shown.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

4 REPLIES 4

Sonam_Tiwari
Kilo Sage

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785049#:~:text=In%20the%20fi....

 

 

Consider indicating the response as helpful and marking it as correct if it meets your needs.

Servicenow34
Tera Guru

Hi @manav-takoliya 

 

Kindly wait for some time.

if this issue continues for more than 2-3 hours then please reach out to Technical Support by raising a case on Hi or calling into support.

Kindly find below article.

'Service Interruption - Instance is unavailable' web page 

 

Hope this helps!

Thank you!

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

As you might know, PDIs come without any support. So only thing you can do is wait and hope, or... request a new PDI.

 

Though if I open your PDI URL at this moment, it looks fine, login page is shown.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thanks Man! It Started Working After a Some Time.