What are the different ways to create Problem Record?

[Community Alums]

I know that the problem record can be created from the following ways:

1.From the Problem Moudule itself
  Problem>Create New
2.From Incident form,form context menu>Create Problem
3.We can also create a problem through a script by using 
   var obj = new GlideRecord('problem');obj.initialize();obj.insert();

But apart from these is there any way we can create a problem record?

Does the system create any problem records automatically using some System monitoring and alerting tools in servicenow?

[JerryJ071847183 · Accepted solution]

Hello,

you can create a problem from INTERACTION record as well.

For more details check this link:

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/itsm-workspace/task/create-problem-interaction.html

And you can create an INCIDENt from alert in Event mgmt.

For more details check this 

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/t_EMCreateIncidentfromAlert.html

If you want to create Problem from alert then I suppose you can configure some business rule on creation of incident from alert and in the script of it go and create a problem record.

Mark my ANSWER as CORRECT and HELPFUL if it helps

[surajnikam111]

Hi @Community Alums ,

We can create a Problem in following ways. 

- Manually (Problem Module)

- Server Side Script (BR, WF, BG scripts.. etc)

- From Incident ( Context menu-> Create Problem)

- From Record Producer

- Inbound Email Actions

- From Interaction Record

- Using REST or SOAP

I was looking for the same thing and altogether I got this information. I hope it helps.

With thanks,

Suraj