Hi everyone..I have written ACL for restricting write access on incident state field so that this field should be accessible only if state is not one of 'Resolved', 'Closed' or 'Cancelled' and logged in user is a member of 'Assignment Group'

[shaveta]

Hi everyone..I have written ACL for restricting write access on incident state field so that this field should be accessible only if state is not one of 'Resolved', 'Closed' or 'Cancelled' and logged in user is a member of 'Assignment Group'. For some reason, it is not working as expected. Below is the screenshot for same.

Also please note that I have actually changed an existing one so at field level I guess there should be no issue.

[shaveta]

Guys, following is the screenshot of debugger message. Does it mean all 4 acls denied access.

[Pradeep Sharma]

Correct.

[shaveta]

Thanks Pradeep...I have checked 'Admin Overrides' but still it is not letting me change incident state if it is 'Resolved', 'Closed' or 'Cancelled'.

[Gurpreet07]

Alter the condition ... and check .. like state is one of..

[Gurpreet07]

OK , Don't go for above change but change the 'A' Letter in Answer to Lower Case... i.e       answer =   gs.getUser.is.........