Hi i need a related list created in the record producer as "Request PIR" once clicked i need problem
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06-05-2023 02:56 AM
Hi ,
I have an requirement i need to create a Related list called Request PIR once i click on that it should create a problem task in problem table.
So am not able to find UI action in record producer to create a UI action,
and also could you please let me know how to create a related list in the record producer called" Request PIR" once clicked on that a problem record should be created
thanks in advance
thanks
Sid
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06-05-2023 03:21 AM
related list in record producer? strange
record producer is not a normal form where you can add related list.
Can you explain your business requirement in detail with screenshots?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-05-2023 03:31 AM
Hi Ankur,
1.I have incident form shown below-in which related list i have an option called"Request PIR" once clicked on this a problem ticket and task is created.
2. user needs the same related in the record producer , i have a record producer called "Request a RCA"
and user needs the same related list a above" Request PIR " in the record producer - Request RCA so once clicked on this request PIR a problem record should be created from the record producer.
thanks
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06-05-2023 03:41 AM
the Request PIR is the UI action which is already existing in the system
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06-05-2023 03:49 AM
so same UI action you create on the target table of your record producer.
just ensure you enhance the UI action as per your requirement.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader