Hide a question in Service Portal based on previous question

Leon Els
Tera Expert

Greetings friends,

Newbie here again, as always a big thank you for your guidance!

 

In my Catalog item questions, if the answer to Question A is: No
Then I would like to hide the next question.

 

I tried doing this in Flow Designer, but can not quite figure out how to proceed.

 

Thank you!

 

 

1 ACCEPTED SOLUTION

Brian Lancaster
Tera Sage

This would not be done with flow designer but with a UI Policy on the catalog item itself. I would suggest doing the positive instead of the negative. Meaning have your UI Policy conditions be question a is Yes show next question otherwise next question never shows.

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2 REPLIES 2

Brian Lancaster
Tera Sage

This would not be done with flow designer but with a UI Policy on the catalog item itself. I would suggest doing the positive instead of the negative. Meaning have your UI Policy conditions be question a is Yes show next question otherwise next question never shows.

Leon Els
Tera Expert

Thanks a million @Brian Lancaster