Hide a single variable in a variable set

[Teri Bobst]

I have a variable set: Contact Info that is applied to every item in my service catalog. I have a variable within this set called Ship_to. I only want Ship_to to be visible and mandatory if the items billable(sc_cat_item_billable) flag is true.

I have tried multiple client scripts and UI policies but have not gotten any to work yet. Has anyone been able to accomplish this before?

Thanks,

Teri

[Michael Fry1]

Sounds like a Catalog UI Policy should work in this case. When you tried Catalog UI, what happened? Can you attach a screen shot?

[TJW2]

I have found that the 'Show Related Fields' does NOT work in the condition fields on UI Policies.

A work around until SNow gets the 'Show Related Fields' to work is as follows:

Use a catalog Client Script - OnLoad

Get the item Sys_id using - var sys_id = g_form.getParameter("sysparm_id");

Call Script Include to get the catalog Item billable field

Use g_form.setDisplay() to display field when required.

[Jim Coyne · Accepted solution]

This may sound a little odd, but it works.   I'm assuming here that "Ship_to" is visible and mandatory by default.

1. Create a new Variable Set called "Hide Ship To" (or whatever)

2. Create a new "onLoad" Client Script with the following settings:

Applies to:             Variable Set

Variable set:       Hide Ship To

Applies on a Catalog Item view:         checked

Applies on Requested Items:                   checked

Applies on Catalog Tasks:                               checked

Script:

function onLoad() {

       try{

                   g_form.setMandatory("variables.Ship_to", false);

                   g_form.setDisplay("variables.Ship_to", false);

       } catch(err) {}

}

Add the new Variable Set to each Catalog Item where you want the field hidden.   No actual Variables are required in the Variable Set.  

[Teri Bobst]

Hi Jim, this was a perfectly simple and brilliant solution! It worked like a charm...I just wished I had asked prior to trying a hundred different ways to get this to work... I would have never thought of this solution.

Thank you!!

Teri