Hide a UI Action Button for tickets assigned to a specific group

Cupcake · ‎04-12-2017

I want to remove the UI Action Button "Create Inc Task" from anyone IF (see the conditions below)

a. The ticket is assigned to a specific assignment group

b. And you are not a member of that group

What is the best way to accomplish this?

I know that you can do a hide/show via a UI Policy but I am not sure what to put in the script.

What is the risk (if any) of doing the UI Policy?

Is there a better way to accomplish this? If so, you could please provide a solution?

Thanks,

Karen

anurag92 · ‎04-12-2017

Yes, since this condition is a bit complex, the only way I can think of is creating a script include and calling the script include in UI Action condition. I am giving you a tried and tested script, let me know if it works:

UI Condition: new showCreateTask().canView(current,gs)

Script Include: Name: showCreateTask

var showCreateTask = Class.create();

showCreateTask.prototype = {

initialize: function() {

},

canView : function(current,gs)

{

if(current.assignment_group == 'sys_id of your group' && gs.getUser().isMemberOf(current.assignment_group))

return true;

if(current.assignment_group != 'sys_id of your group')

return true;

else

return false;

},

type: 'showCreateTask'

};

View solution in original post

anjalichoudhary · ‎04-12-2017

Hi Karen,

As per your requirement you can give the condition in the UI Action like this: gs.getUser().isMemberOf(current.assignment_group)

Regards,

Anjali