question

Session expired (401) 'Your login session has expired. Please login again' error

Hello,A user is getting this error: Session expired (401) 'Your login session has expired. Please login again'We are on Tokyo Patch-4 User is using Next Experience view in ServiceNow for a few weeks, but now it time out on a very regular basis. It is...

Ignore Field Map Script

Hi, I'm trying to create a field map in our internal database employee import that will skip updating the first and last name fields if the user contains a user_name in ServiceNow. The reason for this is not all users will have a user_name or email a...

how to rename comment field in compose section of security incident workspace

How to rename the comment option in compose section of security incident workspace to other name "External Info", what is the way of renaming this and will it make an impact globally if we rename it on SIR workspace.  

Catalog Client Script in a Variable Set: setReadOnly not working

I'm trying to use a Catalog Client Script to set Read Only to a bunch of variables in a variable set.  Others are having setReadOnly set to false as I expect data to be populated on these variables.  This variable set is on a Record Producer, and the...

Request Item - Duplicate Workflow When Submitting from Save

We're getting the occasional issue where a user submits a Request Item via the Service Portal, and the Workflow is triggered twice.  In this example, the highlighted items are the kickoff flows; they are sent to a "subflow" based on request type due ...

Is there another option to show Incident variable editor via UI Action?

Hi All, The requirement is to create Incident from RITM via UI Action. As I know it can be done by many available options, the ask is to have Incident variable editor on the Incident created.Is it possible in any way?

How populate a field on the sc_req_item table with a field from a catalog item?

I created an "activity" field on the sc_req_item table for reporting purposes. Most, not all, of our catalog items have a field called "Select Action Type" which I also want to be the default value of "activity" upon the user submitting the form. How...

make a field mandatory when clicking on a ui action

Hi community, the client asked me for the following configuration: in the demand form, when clicking on the "approved" button he wants certain fields, for example due date (requeted_by) to ask it as mandatory and the flow not to continue. What is the...

I get duplicate comments (meanwhile Work notes works fine) when impersonating non-admin user

Hello! I have a problem with a Business Rule in Servicenow which is based on the sys_journal_field table (to prevent duplicate comments from happening).The problem is that when I impersonate a non-admin user and post a comment, the comment is posted ...

How to add multiple duration fields and populate the result on another duration field

Hi,I have the table u_impact_services which has the field u_total_dur of type Duration. I need to write Business Rule on the incident table that will glide record u_impact_services table and add the field u_total_dur from multiple record and then pop...

Is it possible to display product characteristics in set of 2 or 3 columns instead of just 1

Hi,I have a requirement to display product specification characteristics in 2 or 3 columns (2 or 3 characteristics per row) instead of only showing 1 characteristics per row. Default display is only displaying one characteristic (as per screen-shot M...

Automatic Tags on Virtual Task Board (Flow Not Working)

I am attempting to automatically assign tags by priority to visual task board cards when a record gets created or updated for a custom table. I have created a flow that is running as the system. The trigger is my the virtual task board for my custom ...