How to migrate 200 catalog items from one instance to another instace?
Hi All, what is order of steps to migrate catalog items from one instance to another instance? we need to migrate 200 catalog items Thank you,Shabbir Shaik
Forum Posts
Resolved! i am not getting the RITM link
HI All, We are using Saviynt integration in that in i need to send RITM link .We are using the workflow to send the payload to Saviynt teams . Once the user click RITM than it should open the service now page .I have used the var url = '<a href="' +...
Make message field mandatory when reopening ticket from ESC Portal
Can anyone advise me how I can make the message field on a user's ticket in the ESC Portal mandatory when a user reopens a closed ticket?
Resolved! MFA Exempted in Developers Instance
Hi. I want to verify MFA in a Developers Instance, but I'm having trouble because the MFA setting screen doesn't appear.The MFA enforcement period is set to 0 days, so the MFA setting screen should be displayed no matter which user logs in, but it do...
Resolved! Query on multiple update sets
Q. When moving multiple update sets at one time, what might you do to facilitate the move?BatchVerifyTestPreviewor, if asked,Q. When moving multiple update sets at one time, what might you do to facilitate the move?A. PreviewB. BatchC. ListD. Map Wha...
Resolved! Inputting Values into Forms on UI Builder Pages with ATF
!!This message was entered in Japanese and translated into English by AI.I'm taking the utmost care to be respectful to everyone, and I apologize if any of my expressions cause offense.!! Hello everyone,I haven't used ATF before, but I'm looking to s...
Resolved! Need to attach the last attached attachment to a notification record
I added 4 attachments to a incident record , and when i moved the state to onhold the last attached attachment should get attached to a notification I created and it should trigger the notification. for this I wrote a BR After Updatecond:-state chang...
flow designer: REST API call
Can you use flow designer to get variables from a RITM and post them to an external URL? I'm learning REST calls, and trying to figure out how to send this data via json to a provided url. Would I need a GET and POST? or can I get the variables from ...
Resolved! Service Portal is showing undefined instead of user's first name
Hi All,When a non admin user is logged into the service portal, it is showing 'Hi Undefined' . Actually it has to show 'Hi (user's first name)'. There is no change in html code and client side code in widget. We have recently installed HRSD plugin. P...
Event Management - Event Rule - Discovery CI with Part of description - How can i ?
Hello. I am receiving events from an integration where the configuration item information is part of the description of the received event as shown in the examples below: XXX12345: Processor load (1 min average) TRIGGERED EVENT: Processor load is too...
How to get date that is 21 days from today
I am trying to create an incident if the retirement date on a case is 21 days from today. What is the best way to do it?
Hide “Start Workflow” UI Action based on "AI Field and Change Type" in Change Request Form
Hi All,I’m working on a Change Request form where I have two key fields:Ai (Backend name: ai) – a choice field with an option value: "yes" (which means "New to AI System")Type (Backend name: type) – indicates the change type like Standard, Normal, et...
Resolved! SAM and SAM Pro
Hi Guys,I require ServiceNow's SAM and SAM Pro features, differences, benefits and drawbacks.Can any one help me.
Automated Risk Assessment via Script Always Results in 'Low' Risk Level
Hello Community,I'm implementing automated risk assessments for Change Requests using a script. The script successfully creates and completes the assessment, populating the necessary records in the following tables:ServiceNowasmt_assessmentasmt_asses...
