Forum Posts
Resolved! How do you fill in the parent field on a Request when it is created from an Incident?
We've setup some new Catalog Items that use the flow designer. When I tested creating one of our new Catalog Items from an incident the parent field on the request is not filled in with the incident number. However when I test this with a Catalog Ite...
Resolved! How to stop sysapproval_approver push notification for particular catalog item
Hi,By default ServiceNow send push notification for all approval. I don't want to send approval push notification for particular catalog item.Please suggest how this can be done. ThanksRavi Gupta
Use a current object to prepare a JSON
Hi All,I am writing a Business Rule on a table and from the current object I need to take all the values stored on the table and populate it in a multi line text field , against each specified field. for example : Incident tableIn the text field I wi...
Has anyone Disabled Domain separation once activated?
Has anyone Disabled Domain separation once activated? If so, please share the steps to do the same and any lessons learnt. Thank you!!!!!
Use a Table object to prepare a JSON
Hi All,I am writing a Business Rule on a table and from the current object I need to take all the values stored on the table and populate it in a multi line text field , against each specified field. for example : Incident table In the text field I w...
Now Mobile Application - Manage your workplace schedule and reservations
Hi everyone!I'm trying to configure the Now Mobile App for the WSD plugins that I have just installed on my instance.I found the below product documentation article which shows a really nice UI with some nice components from WSD.However I can not fin...
Resolved! Is there a way to set an email as High Importance using a Mail Script?
I have one notification that gets triggered to be sent several weeks before the due date, and every subsequent week after that until the due date. There is a requirement for the fourth notification that is sent exactly the last week before the due d...
flow designer workflow
Hi, Please help with this issue error: Error: Cannot convert null to an object.,Detail: Cannot convert null to an object.the workflow is not moving to the next step and creating a catalog task. i also cannot edit the workflow its "read only" how can...
Resolved! how to call a UI page by UI Action in workspace
I have Created a UI page - test_page. And i have a UI action Button - testReassign.On clicking test Button the UI page should pop up in the Service operations workspace .what script should i write in the UI action button to populate that UI page ? ...
How to send an email notification when a group manager changes for multiple records
I'm working on a situation where the 'Group Manager' within a table of records will change. In the below screenshot, the same group can be assigned to multiple records and sometimes, the Group Manager will change I've created a notification with the...
Resolved! I want to reorder the Popular topics categories to order below
Reorder ButtonsReport a ProblemAccess RequestHardware RequestSoftware RequestOnboarding/ Offboarding ServicesDepartmental ServicesInfrastructure ServicesCan we help you?Normally for Popular topics in Employee center portal We define "popular" topics...
Making Variable Editor fields read‑only & hiding on sn_customerservice_task extended tables
Context – how the variables land on my Task recordA Record Producer lets users open a Case (in a scoped sn_customerservice_case extended table).That RP collects data via the usual Question & Answer variables.A Flow then spins off a follow‑up Task in ...
want to see applications services having knowledge article and without knowledge articles in report
User want to see applications services having knowledge article and without knowledge articles in report. Kindly suggest how to achieve this ?