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Resolved! CSA Question

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?1. cust...

sanasayyad by Tera Contributor
  • 966 Views
  • 2 replies
  • 0 helpfuls

Resolved! CSA Question

Which one of the following statements is true?A. When an incident form is saved, all the Work Notes field text is recorded to the Activity Log fieldB. When an incident form is saved, the Work Notes field text is overwritten each time work is logged a...

sanasayyad by Tera Contributor
  • 645 Views
  • 1 replies
  • 1 helpfuls

Change Form - hide the info message for Change Request

Hi Experts,When I try to approve my own change request, it does not get approved, but I receive an info message saying 'your change request approved.' How can I disable that message in the change form?I have attached a screenshot as well. Thanks.

keerthana10 by Tera Contributor
  • 1273 Views
  • 7 replies
  • 0 helpfuls

Resolved! Read Only Fields displaying black

I am having an issue atm where I want certain fields to be read only but on the service portal it puts a black background in the field It is doing this for me as admin so i don't believe it is an ACL causing it as it should bypass them as adminThis f...

RobDoyle by Giga Guru
  • 1855 Views
  • 5 replies
  • 1 helpfuls

Resolved! User should not change the status value from list view

Hi All, I have written script in display business rule it is working  for list view it is throwing error message and status is not changing for existing records but in form view when I try to change status for existing records when save it is throwin...

vasireddyra by Tera Contributor
  • 854 Views
  • 3 replies
  • 1 helpfuls

REGION FIELD IN CLEINT SCRIPT

Can somebody help want wrong i am doing in the below on load  script function onLoad() {      var userRegion = g_user.location.u_region;       var field1 = g_form.getControl('u_shipping_label');    var field2 = g_form.getControl('u_shipping_return_la...

CSA Question

Which feature helps to automatically allocate a critical, high-priority, service request to the appropriate assignment group or team member?       A. Assignment Rule       B. User Policy       C. Predictive Intelligence       D. UI Policy

sanasayyad by Tera Contributor
  • 1678 Views
  • 5 replies
  • 1 helpfuls

Resolved! Creating Duplicate Approval Emails

Hello Team, I'm trying to send the approval emails to all the group members when a record created on sysapproval table but I am seeing duplicate emails are going to all the users in group, for example if a group has 3 users all the 3 users are gettin...

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Community Alums by Community Alums  
  • 1485 Views
  • 8 replies
  • 0 helpfuls