HIde 'Closed Cancelled' state on catalog task when catalog item has the Cancellable checkbox checked

[othomas1]

Hello everyone,

I thought this one was pretty straightforward so i made a client script, but when a catalog item has the Cancellable checkbox checked, i need the associated catalog tasks to not show the closed cancelled state as a choice in the dropdown, the script below is not working:

function onLoad() {
if(g_scratchpad.u_cancellable == 'false') {
g_form.removeOption('state', '4');
}

}

Can someone spot what my script is missing?

[Mark Roethof]

And the result 🙂

State 4 / Closed Incomplete, not visible if Cancellable on the Catalog Item is true.

If you meant Requested Item, obviously slightly change the Business Rule.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

[Mark Roethof]

You did mention Catalog Item, so that's what i've setup the Business Rule for. In case you actually meant Requested Item, here's the code for the Business Rule:

g_scratchpad.cancellable = current.request_item.u_cancellable;

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

[Chaitanya Redd5]

Hi,

You need to setup a Display Business Rule to setup a Scratchpad variable.

Also you can go via Client Script and a Script Include.

Client Script:

function onLoad() {
	//Type appropriate comment here, and begin script below
	var ga = new GlideAjax('CancellableItem');
	ga.addParam('sysparm_name','cancelitem');
	ga.addParam('sysparm_ritm',g_form.getValue('request_item'));
	ga.getXML(callback);
}
function callback(response){
	var answer = response.responseXML.documentElement.getAttribute("answer");
	if(answer=='true')
		g_form.removeOption('state','4');
	
	else
		g_form.addOption('state','4');
}

Script Include

Name: CancellableItem

Client Callable: True

Script:

var CancellableItem = Class.create();
CancellableItem.prototype = Object.extendsObject(AbstractAjaxProcessor, {
cancelitem: function(){
	var ritm= this.getParameter('sysparm_ritm');
	var gr = new GlideRecord('sc_req_item');
	gr.get(ritm);
	if(gr.isValidRecord()){
		return gr.u_cancellable;//replace u_cancellable with the checkbox field name
	}
	
},
    type: 'CancellableItem'
});

Kindly mark my answer as Correct and Helpful based on the Impact.

Regards,

Chaitanya

[Mark Roethof]

If going for GlideAjax, go for the far more efficient getXMLAnswer. Instead of the less efficient getXML.

Read about this in an article I wrote recently:
getXMLAnswer vs getXML

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn
Community article list

[othomas1]

Hi Mark,

Does it matter that the checkbox is on the catalog item itself which is on the sc_cat_item table and not on the sc_task table like catalog tasks? im asking to better understand how these tables work together