Hide 'Delivery Time' on Self Service Portal

[Chris Wilkinso2]

I am trying to hide the 'Delivery Time' which is currently displayed on our self service portal as part of the cart. I have already set the following value to false and while this has hidden the 'Delivery Time' when viewed using the back end portal it is still visible on the self service portal.

Service Catalog > Maintain Cart Layouts > Item Ordering Widget > Delivery time

Does anyone know how to disable this for the self service portal cart as well. I know i can do it per item but i need to turn it off globally for the time being.

[AbhishekGardade]

Hello Chris,

Make sure that you Use Cart Layout : FALSE for the catalog item for that you want to remove delivery time as below:

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade

[Alberto Consonn]

Hi Chris,

you have to customize the UI Macro sc_cart_main, it should work also for the order guide, if not, please use the mentioned workaround (set delivery time to zero):

https://community.servicenow.com/community?id=community_question&sys_id=71de4f61dbdcdbc01dcaf3231f96...

Hope this can help you.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Chris Wilkinso2]

Hi Alberto,

Thanks for the info, i'm only just getting started with ServiceNOW and i would rather not have to modify the UI macro if it can be avoided. I will give the option to set the delivery time to zero and post how i get on.

Cheers

[AbhishekGardade]

Hello Chris,

Check out below steps,

Service Catalog > Maintain Cart Layouts > Item Ordering Widget

Simply uncheck the 'Delivery time' field on the 'Components' tab.

OR

If you press ctrl+right-click, that is where you can get to instance options and all that. That's what you'd see in the options schema.

So then you'd see this:

And then this:

Check the box for Hide Delivery Time and save. It's gone!

 Another way to get to the options like this is to go through Service Portal > Configuration and then click Designer, pick the page the widget is on, hover mouse over widget in the designer and click pencil icon. 

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade