Hello,
I got a requirement where I need to permanently hide/disable 'Post Comments' button present in Compose section of Agent Workspace.
I am not getting from where this 'Post Comments' button is coming.
The requirement to hide this 'Post Comments' button arises because there is a functionality in the form where if you write any unwanted word in comments section then an alert will come as soon as you write the word in comments section. This is working fine in platform view but in agent workspace we need to click out of the box to get that alert message so if I write any unwanted word inside the comments box and will not click out of the box and directly click on 'Post Comments' button then alert will not come and the comment will get posted.
(this unwanted words we have stored in a table and we are fetching the words on change of comments field).
Can someone please help me on this?
Thanks.
I have been looking for a solution to this for a while, as it appears many have. But I believe I have worked it out.
Create a new ui policy on the table or tables required, with no condition, and add a ui policy action to make work_notes field mandatory - example:
When you check back on the workspace you will see that both buttons for comment and work notes have gone:
Of course, it means that work notes always need something added when performing an update, but that should be best practice anyway.
Be aware! if you have followed this Servicenow article Disable the Post Comments button from disappearing in Activity stream (servicenow.com) and set the value field in glide.activity.compose.can_post_mandatory_fields system property to true - the above ui policy will have no effect.
