Hide Priority from Case on Portal

[sivaranjani3894]

Hi All,

I have a requirement to hide "Priority" from Case page on Portal. 

I checked "Standard Ticket Configuration module to modify the info fields but fields are coming from widget "WSD Case info fields". I cloned the widget. removed "Priority" field and updated the Ticket Configuration record for sn_wsd_case_workplace_case. After this "Submitter", "Requested For", "Workplace Location" and "Priority" was gone from portal.
I cloned "Ticket Fields" widget and removed "Priority" yet no luck. Please help.

Thanks,

Siva

[Ankur Bawiskar]

@sivaranjani3894 

it worked for me by modifying the standard ticket config for Case table (sn_customerservice_case)

Are you configuring on some other case extended table?

Before

After: Priority is hidden

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ravi Chandra_K]

Hello @sivaranjani3894 

This should work from Standard Ticket Configurations....

Can you please cross verify the widget you have on portal and in the STC is same....?

Or if you are using any custom widget?

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

[sivaranjani3894]

@Ravi Chandra_K Thanks for your response. I am not sure where else I should make changes, it will be great if you can help.

@Ankur Bawiskar Thanks for your response. Please share the configurations on sn_wsd_case_workplace_case record, mine looks like below:

[sivaranjani3894 · Accepted solution]

 The issue was because the widget I created did not have an ID, once ID was updated it started working! 🙂

Thanks @Ravi Chandra_K  and @Ankur Bawiskar !