Hide Sections on Service Portal

[sajan_high_0192]

Hi All,

using g_form.setSectionDisplay(sectionName, isVisible) is not hiding sections in service portal.

Dose any one know solution for this issue?

I am working on Helsinki.

Thanks,

sajan

[jesseadams]

Are you using a client script or UI Policy?

There is currently PRB722129 open for setSectionDisplay not working in service portal when used in a UI policy.

As far as I know it should work in a client script though. If you're using a client script can you post your script so we can take a look?

[zabeeulla2]

Hi Jesse,

I have tried a client script whose UI$$('.veditor_header')[0].innerHTML = 'Customer Request Form';e is selected as both and i have just used a single if else block in the script.But it doesnt work.

Script:-

try{

if(g_user.hasRoles()){

alert('inside sectii0n');

g_form.setSectionDisplay('Section Name', true);

}

else{

alert('inside else');

g_form.setSectionDisplay('Section name', false);

}

}catch(e){}

Its giving me the alert in portal but not hiding the section.

Any immediate help is appreciated.

Regards,

Zabeeulla.

[jesseadams]

Hi Zabeeulla,

I just tried using this in a client script and it doesn't seem to work there either. It looks like we need to get the documentation in the PRB updated to reflect that.

[jesseadams]

I did some further research and it looks like this did work in a client script in Helsinki but in Istanbul and Jakarta it is no longer working there either.

For example, this simple client script:

function onLoad() {

    g_form.setSectionDisplay('related_records', false);

}

would hide the related records section if used in the portal in Helsinki but it does not in Istanbul.