Hide Sections on Service Portal

[sajan_high_0192]

Hi All,

using g_form.setSectionDisplay(sectionName, isVisible) is not hiding sections in service portal.

Dose any one know solution for this issue?

I am working on Helsinki.

Thanks,

sajan

[tylerThielman1]

Hi jesseadams,

Would you mind linking me to the PRB for this?   Also any ETA on a fix?

Thanks!

[jesseadams]

Hey Tyler,

Here's the link to the PRB: https://hi.service-now.com/nav_to.do?uri=problem.do?sys_id=09003864db0f2e004fc2f4621f9619f4

https://hi.service-now.com/nav_to.do?uri=problem.do?sys_id=09003864db0f2e004fc2f4621f9619f4

Doesn't look like there is an ETA on it yet.

[tylerThielman1]

Hey jesseadams

Looks like I don't have access to the record, is it possible to be added to the watch list for it?   I'd like to be able to implement this functionality when it's fixed.

Thanks again!

[jesseadams]

Hey Tyler,

If you aren't able to access the problem ticket, the best way to be added to the problem ticket is to create an incident in Hi and let us attach it to that problem. Then you should be able to access it.

[yltsai]

I opened a HI and was attached to the Probem.

My employer performed UAT thoroughly in Helsinki with g_form.setSectionDisplay('secName', false) implemented in client scripts for platform UIs and Service Portal forms. All worked as expected. But the pressure came to us to upgrade instances to Jakarta before Helsinki is no longer supported. 

Now, I am facing the same issues everyone was talking about in this post. The business users could not believe such issue arose in Jakarta Service Portal. But the go-live date was set and no solution in sight. 

Question, when can a solution be implemented? Why take it so long? 

Thank you,