Hide Templates based on Form Field Value

[michaelcory]

Is it possible to hide Templates based on, for example, the Status value on a Form?   I have an Outage form where I only want the Templates to be selected on a new record when the Status is "Open".   After submit, the Status auto-changes to "In Progress".   While "In Progress", the majority of the fields are set to "Read Only".   Clicking on a different Template after the form is submitted appears to not allow the "Read Only" fields to be changed, but it does change the fields that are not locked down to the value of on the Template.   Since there's no way to predict what fields someone might use in a Template, it would be best if there was a way to set a condition on the form to just not show them after submit (e.g. if Status = "In Progress", Hide Templates)

Thanks for any assistance.

[Chuck Tomasi · Accepted solution]

Hi Mike,

At this time, template (sys_template) records are not conditional. I love the idea. I'd like to see User Criteria added to them also.

I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product

[michaelcory]

Thanks for the information Chuck!   User Criteria would be a great enhancement as well.

[Chuck Tomasi]

I know it's not the answer you were looking for, but it *is* an answer...

Would you be so kind as to mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.

Thank you

[michaelcory]

I marked the answer correct.   Thanks again.