Hide the 'Add' UI action on Affected CIs on incident

[Tanwir Singh11]

Hi All,

I want to hide the 'Add' button on the Affected CIs related list for incident table but only in case when certain CI's are selected on the parent incident. 

I have checked the UI action and the script include in that but not sure how to customize it for my requirement.

Please help how to achieve it. 

[arundharmabe]

Hi Tanwir,

Did you implemented any solution for this? I've similar requirement. Can you share the solution which you've implemented.

Regards,

Arun

[Tanwir Singh11 · Accepted solution]

Hi @arundharmabe,

Yes, we successfully implemented it. Following are the steps:

1. We updated the condition for the visibility of 'Add' UI action on the 'Affected CIs' (task_ci) table by adding the condition parent.business_service != 'required value'

2. Then to show the 'Edit' UI Action and on that Edit button we wanted to show only 1 CI Class. For this, we updated the 'List Control' on the Affected CI related list on the incident table as shown in the snippet attached.

Result: Whenever a certain CI is selected on an incident, the Add button on Affected CI related list gets hidden and Edit CI becomes visible which will only show configuration items from 1 CI class only.

Please do mark my answer helpful if this has resolved your query so it can help others.

[Vishnupriya15]

Hi Tanwir,

Did you implemented any solution for this to hide this ADD button in UI action? I've similar requirement. Can you share the solution which you've implemented.