Can we send a Journal type Field 'Work Notes' in Json format ?

[SAS21]

Need to check the list of comments from the Work notes and Send the latest comment from it via API in Json format

How can we implement this ?  

Appreciate the Help!

[Prince Arora]

@SAS21 

Where do you want to send it?

Is there any third party integration?

Do you want to send it from the ServiceNow?

Could you please explain more?

[SAS21]

Hi Prince,

Yes already there is an existing Integration in the Servicenow instance, but have to include the new field 'Worknotes'  in the JSON. Can we send Worknotes (journal type) field as a string ?  and How to send only the latest comment from the list of all comments and in the below format? 

For Eg comment from Worknotes : 

02/13/2024 04:32:09 - Bhavana
(Response)
Hi User,
Checking for comments.

JSON should be 02/13/2024 04:32:09 - Bhavana\n( Response)\nHi User,\n Checking for comments.

[Community Alums]

Hi @SAS21 ,

Yes, It's Possible!!

Please follow this Article : https://www.servicenow.com/community/developer-forum/solved-adding-comments-and-work-notes-via-jsonv...