Hide the Response Template in Contextual Side Bar

ramesh_snow
Tera Contributor

‎07-28-2023 11:02 PM

Hi,

 

   I would need to hide the "Response Template" from the Contextual Side Bar in "Agent Workspace for HR Case Management" Workspace. Any guidance on this is appreciated.

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Community Alums
Not applicable

‎07-29-2023 01:13 AM

Hi @ramesh_snow ,

Please refer to the thread on how to enable the template in the workspace. As mentioned in this article you can use the Enabled flag to show/hide this option for your respective Table :

https://community.servicenow.com/community?id=community_question&sys_id=2e9702e6db444c90feb1a851ca96...

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