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Resolved! Sum duration fields using GlideAggregate is not working

Hi All, I am using a GlideAggregate API to sum the values in the duration fields, I have written this script within a calculated value (within the field dictionary). I only get the value of the current record but not all the records and I have 28 rec...

Imran28 by Kilo Explorer
  • 2855 Views
  • 2 replies
  • 4 helpfuls

Resolved! Parsing Incoming JSON in Scripted REST API

I'm new to ServiceNow and trying to build a "receiver" for a webhook fired by our service (Office365Mon.Com).  I started with a Scripted REST API, and it seems to work to the extent that I'm able to send our JSON payload over to the application and i...

Steve173 by Mega Contributor
  • 4497 Views
  • 2 replies
  • 1 helpfuls

Reference field is only showing "empty"

I created a table and see the records.  But on the form in the field, I do not see the records.  It only shows "Empty".  But when I select one it actually puts the name of that record in the field even though it shows empty in the list.

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velvet by Mega Guru
  • 3229 Views
  • 2 replies
  • 0 helpfuls

Resolved! Notification URI_REF links for Standard UI and Portal

Hi all, We've recently moved all of our non-role users to the service portal and have kept all of our users with roles on the standard UI. I'm looking for a way to allow for our URI_REF links in our email notifications to be able to direct Self-Servi...

ryancasey by Kilo Contributor
  • 6965 Views
  • 5 replies
  • 1 helpfuls

Resolved! Modify 'Create Incident' button output

I am attempting to modify the "Create Incident' button from the Knowledge Article view.My GoalMy knowledge article form is going to have a custom form section that dictates the categorization and template that a given INC record is pre-loaded with wh...

scwillson by Mega Guru
  • 5616 Views
  • 23 replies
  • 7 helpfuls

Resolved! arrayUtil search array elements for partial match?

Hello, Does anyone know how (or if it is possible) to search an array for partial matches?  I have 2 workflow if activities based on a list collector variable selection that routes approvals.  The list is locations which are separated by "shop" or "o...

mb8ker by Tera Expert
  • 2970 Views
  • 3 replies
  • 1 helpfuls

Visual Task Board UI Policy Error

I have users that asked for Visual Task Boards to be set up recently, but now when attempting to drag and drop between lanes they get a UI Policy violation error message. I don't know what causes this, since mandatory fields are filled in, and there ...

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Marcel H_ by Tera Guru
  • 1871 Views
  • 3 replies
  • 0 helpfuls