Hide variables on Portal

[Community Alums]

Hello,

Our UI policy correctly hides variables (ADP case number and Workday case number) on the portal form and displays them on RITM and SC tasks.

However, after submitting the request, the variables become visible again on the portal's  view. We need to prevent this. 

[Shivalika]

Hello @Community Alums 

Where is this ? Is it ESC ? Or is it SP ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Community Alums]

It is SP

[Dr Atul G- LNG]

Hi @Community Alums 

UI policies do not work on widgets. You need to clone the widget and either remove the variable from the widget or it will show like this. There’s no other solution.

[Ankur Bawiskar · Accepted solution]

@Community Alums 

UI policy or client script won't work on that ticket page.

So you can't conditionally show/hide the variables on that page.

You can either Show or Hide them directly

if you want to hide those variables in ticket page in above screenshot then in your variable configuration Unselect the "Visible on Summaries" box

If my response helped please mark it correct and close the thread so that it benefits future readers.