Hide Virtual Agent Chat Bot

[Jonathan102]

Hi all,

Can anyone tell me how to hide the virtual agent (chat bot) on the Service Portal?  In our Prod instance, it is only available to us admins and I don't know how to adjust these permissions.

Thanks,

Jonathan 

[Omkar Kumbhar]

Hello @Jonathan102 ,

Please find the below links

https://www.servicenow.com/community/virtual-agent-nlu-forum/removing-virtual-agent-portal-widget-fr...

https://docs.servicenow.com/en-US/bundle/tokyo-employee-service-management/page/product/sn-teams/tas...

Thanks,

Omkar

[Jonathan102 · Accepted solution]

Hi Omkar,

Thanks for the info.  I found what I needed under agent chat -- > Service Portal Agent Chat Configuration.  

Thanks,

Jonathan