Removing Virtual agent portal widget from index page is not removing it from portal

[Community Alums]

Hi,

I added the "Virtual agent service portal" widget to the portal but I wanted to remove it. I deleted the widget from the page as you can see below but it still shows in the portal. How to disable/remove the chat window from showing in the portal?

Please help. Thank you 

[Mark Roethof · Accepted solution]

Hi there,

Have you double-checked if the Virtual Agent might have been also added through:

- Portal Header or Footer (Service Portal > Headers & Footers, select the Header or Footer which your Portal uses, is the Virtual Agent widget embedded in the Body HTML template?)
- Agent Chat Configuration (Service Portal > Agent Chat)

Can you verify?

For example, deactive:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Khalnayak]

Hi,

please check if Virtual Agent isnt enabled for all pages by checking the below.

Go to Service Portal > Agent Chat and see if you have the Agent Chat setup, if you have then uncheck the Active checkbox and save.

If my answer helped you in any way, please then mark it as helpful/correct.
Kind regards,
Usmaan.