Hiding a choice value in a field

[Luke James]

Good Morning All, 

I am trying to hid a choice value in the contact_type field on the case table. Here is my script in an onLoad client script, and it is not working, any ideas? 

function onLoad() {

//Type appropriate comment here, and begin script below

g_form.removeOption('contact_type', 'self-service');

}

[Sid_Takali · Accepted solution]

Hi @Luke James The same script working for me. Please verify it is 

1. You should only remove the option if it is not the currently-selected option when the form loads.

2. You can try to add alert in that onLoad and check whether it is running?

3.Is there any other onload or ui policy which shows that option. check that

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1641021

Regards,

Sid

[Anurag Tripathi]

Hi,

Make sure that the ui type field on your client script is set to all

Also, when you hide a choice type you have to be careful that is is not already selected, else it will be blank it out

So something like below

function onLoad() {
if(g_form.getValue('contact_type')!='self-service')
g_form.removeOption('contact_type', 'self-service');
 }