Hiding Contact Options in On-Call Calendar

[gayatri23]

Hello All,

I'm trying to hide the contact options (Slack, Email, and Call) displayed in the On-Call Calendar. I attempted to disable/remove these options from the 'sys_on_call_contact_source' and 'on_call_communication_type' tables, but they still appear in the on-call calendar view (as shown in the attached screenshot with arrow).

Could you please advise on how to effectively remove or hide these options?

Thanks in advance for your support.

[Ankur Bawiskar]

@gayatri23 

as per this KB it says to delete the record, see if that helps

How to disable Slack On-call option 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[gayatri23]

Hi Ankur,

Thanks for the response.

I removed the records from the records as per KB but options are still showing up on the Calendar.

[Ankur Bawiskar]

@gayatri23 

try to clear instance cache using cache.do and then logout and login again

[gayatri23]

Yes Ankur, tried this way too but no luck