Hiding email activity for certain email notifications

[Pomps]

I have field on a form that when updated it should trigger an email notification. How can I prevent this specific notification from appearing in the email activity feed on the RITM form?

[Jace Benson]

So the Activity Formatters are something I've never gotten SN to share or to let me see the code and fork it.  We were requested to do something similar.  So I tried all the things that I would have thought would have worked.

1.  ACL on sys_email to ensure the logged in user cannot see the sys_email record.  Didn't work

2.  Before BR on sys_email to ensure the logged in user cannot see the sys_email record.  Didn't work.

Then I opened a HI ticket.

They told me "I've been working with our internal team and see if any workaround, however we constraint certain users who can view the incident without seeing the particular messages. This is because an email body or body text does not get copied into the activity formatter. When an email moves into the 'sent' state, there is an entry for that email in the activity formatter, but it is simply a note that the email was sent, with a link you can click to preview the email. We tried to work around this by creating an ACL on sys_history_line table and expected they can perhaps prevent user from seeing the emails. But it doesn't take effect. Per my communication with our internal team, this is going to be a new feature request we may evaluate it in our future release. "

TL;DR - Use a different "source" record so the email isn't associated with the RITM.

[Pomps]

Hi Jace,

So essentially there is always going to be a record created for an email as of now? I can only "move" the location in which the email is stored?

Thanks for the help thus far!

[Jace Benson]

I believe that is correct.  However I'd ask HI as this is all kinda not well documented.

[Pomps]

Thank you!